Eurofins is seeking an enthusiastic IT Field Service Technician for a Second Level / Tier 2 position. This role involves remote desktop support for local and nationwide tickets, in-person support, and occasional Service Desk call overflow coverage. The role supports localized laboratories to provide on-site support 2-4 days a week and provides remote support to labs across North America.
Job listings
As a Senior Problem Manager, you’ll identify and remediate problems within our customer cloud infrastructure. Problem Managers play an integral part in ServiceNow’s success, and we work closely with Software Developers, System Administrators, and Support Technicians to manage known errors, mitigate their potential impact, and drive remediation. Additionally, we support root cause troubleshooting and analysis, incident escalations, and other critical ITIL processes.
Provide support to hotel and head office users by handling Sales and Distribution support tickets daily. Contribute to service quality optimization, offering quick responses, and ensuring excellent support. Work with L1 Sales and Distribution support teams, understand distribution operations, and collaborate with L2 and external teams to resolve tickets efficiently.
Part of the Customer Outcomes team, the Customer Outcomes Platform Architect is an advisory role, responsible for helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions. They will establish and support best practices around instance strategy, technical governance, core data, integrations and the platform's health.
North America
3w PTO
Deliver top-notch customer care as a Technical Consultant, becoming a subject matter expert in our products through client training, troubleshooting issues, and addressing client requests. Flex your skills by effectively integrating functionalities in our CIS Infinity system and taking charge of multiple projects independently. Collaborate closely with an amazing team to implement new enhancements and seamlessly integrate our web solutions with CIS Infinity.
We are seeking an experienced IT Support Specialist to help support our team members with IT-related tasks and help ensure the Security of our organization. The IT Team is 100% distributed and remote. This role will report directly to the IT Support Lead.
As a Solutions Architect, you work closely with customers to transform their existing solutions, spreadsheets, and business challenges into advanced, multi-dimensional models by designing and building corresponding Pigment applications and training customers to become self-sufficient in using the solution. You’ll also serve as a bridge between customer stakeholders and the product team, ensuring the development of the best planning platform.